Refund policy
Hao Hydration Returns and Refund Policy:
At Hao Hydration, we are committed to providing high-quality products that enhance your health and lifestyle. Our smart purifying water bottle, equipped with a touch-screen LED display, temperature monitor, and drink reminder function, is designed to keep you hydrated and healthy. If you are not entirely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days of the original purchase date under the following conditions:
- Eligibility for Return:
- The product must be in unused, undamaged and original condition, with all packaging intact and accessories included.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Returns are applicable only to products purchased directly from our website or authorised retailers.
- Non-Returnable Items:
- Items damaged by misuse, improper handling, or unauthorised repairs.
- Products that have been customised or engraved.
- Return Process:
- Contact our customer service team at contact@haohydration.com.au to initiate a return. You will receive instructions on how to ship the product back to us.
- You are responsible for the cost of return shipping.
- Once we receive the returned product, our team will inspect it and notify you of the approval or rejection of your refund.
Refunds
- Refund Approval:
- If your return is approved, a refund will be processed to the original method of payment within 7-10 business days.
- If the product is not in its original condition, we reserve the right to issue a partial refund or deny the refund.
- Late or Missing Refunds:
- If you haven't received a refund after 10 business days, please first check your bank account, then contact your credit card company, as it may take some time before your refund is officially posted.
- If you've done this and still have not received your refund, please contact us at contact@haohydration.com.au for further assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us at contact@haohydration.com.au Exchanges are not applicable for other reasons, such as a change of mind after use.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at contact@haohydration.com.au We will arrange for a replacement or full refund at no additional cost to you.
Warranty
Our purifying water bottles come with a 1-year limited warranty that covers manufacturing defects, including issues with the touch screen, temperature display, and drink reminder functions. The warranty does not cover damages caused by misuse, neglect, or unauthorised repairs.
For any questions or concerns regarding our Returns and Refund Policy, please don’t hesitate to contact us at contact@haohydration.com.au.
Thank you for choosing Hao Hydration. We appreciate your business and look forward to keeping you hydrated and healthy with our innovative products.
At Hao Hydration, we want to ensure that you have a positive experience with your purchase. That’s why we offer a 3-month coverage for defective products from the date of purchase.
What This Means:
- If you experience any manufacturing defects or issues with the product’s core functionalities-such as the touch-screen LED display, temperature monitor, or drink reminder function-within the first 3 months, we will either repair or replace the product free of charge.
- This coverage applies only to defects caused by faulty materials or workmanship. It does not cover damage resulting from misuse, accidents, or unauthorised modifications or repairs.
- You are responsible for the cost of return shipping.
After the 3-Month Period:
Once the 3-month period has passed, any repairs or replacements will no longer be covered under this policy. However, our 1-year limited warranty will still protect you against certain issues, such as manufacturing defects, although specific terms and conditions may apply.
For assistance or to make a claim, please contact us at contact@haohydration.com.au We are committed to ensuring your satisfaction and will work to resolve any issues as quickly as possible.